I lot of what I've heard is that Verizon doesn't care about developing the DSL market. Therefore, they treat their DSL customers like a "cash cow", and they treat the people who opt for FIOS like customers they want. Much of this griping has been in the forums run by Verizon where customers can support each other. I'm amazed at how vitriolic the customers are. I guess they expect the network to run 24x365.
I'm not sure exactly when Verizon has or will make FIOS available in my neck of the woods. I'm moderately happy with the techinician they sent to my house when my DSL failed. He diagnosed the problem as due to a DSL router that had gone bad. This was gear supplied by Verizon, and I managed to get them to ship me a replacement for an additional $2.00 a month. By the end of 24 months, I've bought myself a router. Oh, well.
While the tech was here he upgraded my connection so that it ran at a nominal 3.5Mb, but it has gone back to about 1Mb, which is what I think I'm paying for.